Refund Policy

Your complete satisfaction is important to us. We have a full return policy for issues that are brought up to us within 7 days of purchasing. if you purchased a model that doesn’t work for you, we’ll give you a quick refund. The request should be submitted to support@frogmodel.com Or Submit a Ticket within 7 days after the purchase and should be based on one of the reasons identified below:

 

  1. The product does not match it’s description.
  2. Crucial model parts, details, textures or files are missing.

Please when requesting a refund, make sure to indicate the purchase order number, the problem encountered, software and file formats used.

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